Helen Dewdney signing How To Complain: The Essential Customer Guide To Getting Refunds – EXPIRED

Helen Dewdney signing How To Complain: The Essential Customer Guide To Getting Refunds – EXPIRED

WHSmith Taunton, TA1 1NE

Saturday 13th April from 11am

Event Information

Come and meet local author Helen Dewdney at WHSmith Taunton on Saturday 13th April from 11am. Helen will be signing copies of How To Complain: The Essential Customer Guide To Getting Refunds


Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona "The Complaining Cow". Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer complaint hurdles and always gain redress. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use. Get comprehensive advice on the most up to date consumer laws you could ever need, how to complain effectively, how and where to take things further when you don t get a satisfactory response and lots of useful contacts. Faulty goods, poor service, bad advice, over charging and mis-selling; it s all covered here. Learn how to take on supermarkets, airlines, energy and insurance companies, banks, and restaurants amongst others and get results. Read how and why she took Tesco to the small claims court and won. Never be out of pocket again!

Helen Dewdney

Helen Dewdney is a children's services consultant with no legal background whatsoever. However, she has successfully gained thousands and thousands of pounds back from companies in refunds, compensation and redress for herself and friends and family. She is now a consumer journalist writing for The Telegraph, Moneywise and Financial Times. Helen regularly appears as an Expert on Rip Off Britain, The One Show, BBC Breakfast, Radio 2, 4 and 5, various national, regional and local press and radio. In response to so many queries about how to deal with issues due to the popularity of the blog and the increased call on her time to help people, Helen wrote her first book to cover the majority of consumer problems. It has been a bestseller since 2014 when it was first published. On her website www.thecomplainingcow.co.uk, social media and YouTube channel she shares her tips, advice and guidance on tackling companies providing faulty goods and poor service, demonstrating that you do not need to be a legal expert to assert your legal rights. She has also co-authored, with Marcus Williamson, the reports Ombudsman Omnishambles and More Ombudsman Omnishambles which looked at the approval and oversight of Alternative Dispute Resolution Schemes. She also wrote the report Whirlpool - The Tumble Dryer Story Without The Spin.

WHSmith events in association with BIC

Terms and Conditions

• Books must be purchased from WHSmith. Proof of purchase may be necessary • Please note we may take photos at the event, as an attendee you consent to photos of you being used for promotional purposes. If you do not want your photo taken, or that of your children, please let a member of the WHSmith store know